Support

Email support@reesellc.games. Nothing below is required, but including it usually saves a round trip:

• Which game you are playing
• Your device and iOS version, from Settings, General, then About
• The app version, shown on the game's Settings screen
• What you did, what you expected, and what happened instead
• A screenshot or screen recording if you can take one

We cannot look up your account, because there is no account. That means we rely on what you tell us.

Prices are set by the App Store for your country, so we do not list them here. The Store screen in each app shows what a purchase costs where you are.

I bought Remove Ads and the banner came back

Open the shop and tap Restore Purchases. This asks Apple whether your Apple ID has previously bought it. It works after a reinstall, on a new device, and after a restore from backup. Make sure you are signed in to the same Apple ID you bought it with, since a purchase belongs to the Apple ID, not the device.

If restoring does not fix it, email us with the date of purchase and we will work it out with you.

My gems, undos, or exploders are gone

Those are consumables, which means they are spent as you use them and Restore Purchases will not bring them back. That is how Apple defines the product type, not a choice we made after the fact. If you believe a balance disappeared without being used, tell us roughly when it happened and we will look into it.

I was charged and got nothing

Force quit the game and reopen it. Pending App Store transactions usually finish on the next launch. If it still has not arrived, send us the receipt Apple emailed you and we will sort it out.

Apple processes every payment and every refund. We cannot issue one, because the money does not pass through us. Use Apple's refund request page and sign in with the Apple ID that made the purchase.

If Apple declines and you think something genuinely went wrong in the game, write to us. We cannot move Apple, but we would like to know about it, and we can tell Apple what we saw on our end.

Parents: Apple's Screen Time settings can require a password for every purchase or turn in-app purchases off completely. That is the reliable way to prevent an unexpected charge.

How ads work here

• There is a banner at the bottom of the screen.
• Video ads are optional. One is offered after a failed round, and it only plays if you tap to start it. Declining costs you nothing except that round.
• Nothing plays on launch, between rounds, or when a round ends.

Changing the tracking setting

Open iOS Settings, tap Privacy & Security, then Tracking. You can turn permission on or off per app there at any time. Turning it off withholds the advertising identifier from Google, so the ads you see are contextual rather than personalized, and nothing else about the game changes. No feature is locked and no extra ads appear.

In the EU, the UK, and Switzerland, the consent form shown when you first play can be reopened from the game's Settings screen, and you can change your answer whenever you like.

An ad was offensive, broken, or looked like a scam

Send us a screenshot at support@reesellc.games. We do not choose individual ads, Google does, but we can report a specific ad and get it blocked, and we do.

My progress did not follow me to a new device

Sync uses your iCloud account. Check that both devices are signed in to the same Apple ID and that iCloud Drive is on in Settings, under your name, then iCloud. Open the game on the old device once while it has a connection, so it can write the latest save, then open it on the new one.

My scores are not showing on the leaderboard

Game Center is optional and has to be signed in. Check Settings, then Game Center. Scores set while signed out are kept on the device but are not submitted retroactively.

I want to start over

Deleting and reinstalling will not reset you if sync is on, because the save comes back from iCloud. Use the reset option on the game's Settings screen instead. Resetting progress does not remove a permanent unlock like Remove Ads.

How do hints work?

Three tiers. The first points at the cells that matter, the second tells you what they prove, and the third settles one critter the logic has already proved. Hints cost nothing anywhere except Challenge mode.

What are gems, and can I buy them?

You cannot. In Critter Quarters gems are earned, never sold. You get them for finishing Challenge boards, from Trail rewards, and from daily streaks. They pay for a continue or a hint in Challenge mode, and they do nothing outside it.

What is the Launch Set?

One purchase. It unlocks every set in the store at launch and removes ads for good. Packs we release after launch are sold separately. On a new device, tap Restore Purchases on the Store screen and it comes back.

Why can't I submit to today's leaderboard twice?

Today's Puzzle takes one time per player per day, from your first clean solve with no continue. Hints are allowed. The board resets at midnight Mountain time.

What's free, and what costs money?

WatchPop is free, and comes with four toys and the Workshop finish at no cost. More toys and other finishes are one-time purchases. No subscriptions, and no ads.

What is the Complete Set?

A single purchase that unlocks every standard toy, the ones here now and any we add later, plus the Machine and Studio finishes. Seasonal finishes like Halloween are sold on their own. Restore Purchases, on the Store screen in the iPhone app, brings it all back on a new device.

Do I need the iPhone app?

No, the watch app plays on its own. The iPhone app is where you browse the toys, switch finishes, choose your marble color, and manage what you've bought, and those choices sync to the watch.

Will it drain my battery?

No. Each toy stops the moment you lower your wrist and sits idle when nothing is moving, so it barely touches your battery.

Email support@reesellc.games with what you want and we will handle it. You do not need particular wording.

Be aware of what the honest answer usually is: we hold no personal data about you, because there is no account and no server of ours that receives your play. When that is the case we will say so directly and tell you whether Apple or Google holds what you are asking about, rather than sending you an empty file.

The full detail is in the privacy policy.

Send it to support@reesellc.games. Small publisher, short chain of command: the person who reads it is the person who fixes it.

A screen recording is worth more than any description, and if the bug involves a crash, turning on Share With App Developers in Settings, under Privacy & Security, then Analytics & Improvements, sends us the crash log through Apple automatically.